Bar/Wine Steward/ess

Job description includes section “Duties and requirements for all hotel crew”.

Reporting

The Bar/Wine Steward/ess reports to the Bar Manager

Responsibilities

Follow the established guidelines for grooming in terms of personal hygiene and personal appearance.
Be in proper uniform appropriate for the lounge and time of day, as per Company established guidelines and standards.
Check work schedules to determine where and when you will work and be sure to know at which station you will work.
Report to the Bar Manager 5 minutes prior to the assigned time in order to receive instructions particular to the upcoming shift and follow his/her guidance for the duration of the shift.
Follow all reasonable orders related to his/her duties from his/her supervisor(s).
Ensure that assigned work areas are properly set in terms of appearance and ambiance as per the established guidelines for the lounge and time of day.
Have complete knowledge of the bar list / wine list and wines and cocktails, proper glassware and garniture for each drink.
Always serve guests in a pleasant and courteous manner, speaking English at all times, and using proper verbal etiquette.
Delivery of all beverages in the bars and lounges should be as per Company guidelines and standards.
Maximize revenue opportunities by following established guidelines on sales techniques, actively endorsing revenue programs and promotions, and by always trying to up-sell each sale.
Ensure that proper sanitation procedures as per United States Public Health (USPH) and Company standards are followed.
Follow all procedures, as per Company guidelines/standards, for handling clean glasses, etc. in the bars and/or lounges.
Follow established procedures for processing guest checks.
Report all problems pertaining to passengers or passenger satisfaction with beverages or beverage service immediately to the Bar Manager and/or Hotel Manager.
Works closely and cooperates with supervisors, colleagues, and other employees in order to achieve the highest possible passenger satisfaction for the services rendered.