Bar/Wine Steward/ess

Bar/Wine Steward/ess

Job description includes section “Duties and requirements for all hotel crew”.


  • The Bar/Wine Steward/ess reports to the Bar Manager


  • Follow the established guidelines for grooming in terms of personal hygiene and personal appearance.
  • Be in proper uniform appropriate for the lounge and time of day, as per Company established guidelines and standards.
  • Check work schedules to determine where and when you will work and be sure to know at which station you will work.
  • Report to the Bar Manager 5 minutes prior to the assigned time in order to receive instructions particular to the upcoming shift and follow his/her guidance for the duration of the shift.
  • Follow all reasonable orders related to his/her duties from his/her supervisor(s).
  • Ensure that assigned work areas are properly set in terms of appearance and ambiance as per the established guidelines for the lounge and time of day.
  • Have complete knowledge of the bar list / wine list and wines and cocktails, proper glassware and garniture for each drink.
  • Always serve guests in a pleasant and courteous manner, speaking English at all times, and using proper verbal etiquette.
  • Delivery of all beverages in the bars and lounges should be as per Company guidelines and standards.
  • Maximize revenue opportunities by following established guidelines on sales techniques, actively endorsing revenue programs and promotions, and by always trying to up-sell each sale.
  • Ensure that proper sanitation procedures as per United States Public Health (USPH) and Company standards are followed.
  • Follow all procedures, as per Company guidelines/standards, for handling clean glasses, etc. in the bars and/or lounges.
  • Follow established procedures for processing guest checks.
  • Report all problems pertaining to passengers or passenger satisfaction with beverages or beverage service immediately to the Bar Manager and/or Hotel Manager.
  • Works closely and cooperates with supervisors, colleagues, and other employees in order to achieve the highest possible passenger satisfaction for the services rendered.


The following courses and/or certificates are mandatory:

  • STCW

The following courses and/or certificates are required or desired:

  • Quality Customer Service
  • Wine Service Training
  • English Testing
  • Basic Sanitation
  • Workplace Safety
  • Beverage Service Training
  • Sexual Harassment
  • Fire Fighting and Prevention
  • Life boatman
  • First Aid/CPR/Heim

Working Hours

  • Duty hours as per contract.