Head Housekeeper

Job description includes section “Duties and requirements for all hotel crew”.


  • The Head Housekeeper reports to the Hotel Manager regarding vessel operations onboard.

Direct Reports

  • Assistant Housekeeper (if applicable), Housekeeping and Laundry Supervisors (if applicable), Laundryman, Cabin Stewards/ess, Utility Hotel cleaners


  1. Responsible for the overall cleanliness and maintenance of all passenger staterooms, public areas, concessionaire facilities, offices, and staff and crew facilities.
  2. Provide training for all housekeeping areas, as per corporate guidelines and ensure implementation. Provide guidance, coaching and discipline as needed.
  3. Maintain staterooms and suites, in good condition, to meet corporate standard as per operational policy.
  4. Maintain all housekeeping assigned public areas in good condition, in combination with other departments.
  5. Achieve passenger comment rating to meet or exceed targets. Passenger comments to be reviewed for respective areas and take appropriate follow up action.
  6. Maintain all laundry areas (main laundry, self service laundry (if applicable), and crew laundry), in good operating condition, as per company standards and directives if required to correct any deficiencies.
  7. Coordinate baggage handling upon embarkation and disembarkation. Arrange baggage tagging and be fully involved with baggage handling operations supervising assisting crew.
  8. Maintain all crew areas your department has been assigned to, such as public toilets, showers etc. in good condition and provide related service, as well follow up on maintenance.
  9. Comply with public health regulations (USPH) and provide guidance, training and monitoring towards these, in order to meet sanitary standards.
  10. Conduct daily walk through of all your areas of responsibility, including daily passenger cabin inspections (spot checks).
  11. Ensure daily short communication or short meeting with your housekeeping staff.
  12. Maintain housekeeping department within budgetary guidelines.
  13. Maintain housekeeping departmental tangible assets (equipment, supplies).
  14. In charge of ordering all HK supplies, including chemicals for laundry, together in coordination with the Inventory Controller.
  15. Ensure that all technical deficiencies related to your department are taken care off in a timely manner and ensure that proper information is forwarded to reception in order to log it correctly.  Follow up to ensure any corrective actions have been taken to resolution.
  16. Submit reports in a timely manner which are either for hotel on board or shore side.
  17. Ensure that all procedures of ISM code related to your department are implemented and followed.
  18. Prepare handover report for embarking Chief Housekeeper as per corporate guideline and provide it upon embarkation.
  19. Conduct weekly walks/inspection of crew cabin, crew area, public lounges or guest staterooms and together with Captain or Hotel Manager or whenever it is requested.
  20. Represent Housekeeping department in all meeting in which attendance is required Effectively supervise Housekeeping personnel, providing ongoing coaching, guidance, training and correction, through motivation and demonstration.
  21. Conduct and/or approve quarterly and end of contract evaluations of all Housekeeping department staff.
  22. Maintain accurate and up-to-date recordkeeping, to include but not limited to: Guest stateroom Checklist, Public room/stateroom inspections and crew cabin inspection reports, and all sanitation related reports or logs as required.
  23. Maintain a clean and safe workplace, with emphasis on employee health and fire/chemical safety. Ensure that all chemicals in your department are stored handled according to company policy and MSDS.
  24. Enforce Hotel operation policies and ensure that maintenance of all assigned areas is in compliance with USPH or other health standards.
  25. Demonstrate professionalism and be a good role model for subordinates
  26. Interact with the guest and employee in positive manner.
  27. Understand the job duty and responsibilities.
  28. Responsible and accountable for special projects or assignments presented by the Hotel Manager.
  29. Every Hotel Officer shall possess a certificate of competency of Lifeboatman.

Working Hours

  • 24 hours/day on duty when required.


The following courses and/or certificates are mandatory:

  • STCW

The following courses and/or certificates are required or desired:

  • Quality Customer Service
  • English Testing
  • Sexual Harassment
  • Crew Fraternization
  • Team Building
  • Fire Fighting and Prevention
  • Lifeboatman
  • Workplace Safety
  • ECP Environmental Training Tier 1, Tier 2
  • First Aid/CPR/Heim