Victory Cruise Lines announced that it has renewed its contract with CMI Leisure following the success of its inaugural season under the management of American Queen Steamboat Company, a Hornblower Families Company.
“By working closely with travel partners, like CMI Leisure, we are able to offer guests an elevated experience while on board our ships,” stated Sarah Neelis, manager of hotel operations for American Queen Steamboat Company.
“Our goal is to deliver turn-key hotel management and hospitality services for our CMI serviced ships,” said Dietmar R. Wertanzl, president and CEO of CMI Leisure. “As Victory Cruise Lines expands its offerings in 2020 with new and enhanced itineraries, we will continue to implement innovative solutions that encompass the unique needs of the lines’ distinctive voyages.”
“The CMI Leisure team was instrumental in the success of our first season,” shared David Kelly, executive vice president for American Queen Steamboat Company. “The overall customer satisfaction scores to date for both Victory ships averaged 9.48 out of ten, due in large part to our day-to-day operations with CMI Leisure. We look forward to renewing our partnership, as we look to the 2020 season.”
Victory noted CMI's high-quality and cost-efficient leisure management, specialization in hotel operations, crewing and purchasing, enabling the cruise brand to "seamlessly maintain its superior standards for customer service and experiential travel that can be found across the entire American Queen Steamboat Company fleet."